It’s important you pack your computer up properly before shipping. If your computer is not packaged properly and is damaged during shipping, it may not be covered by our insurance. Our insurance does not cover items shipped in the original manufacturers packaging or any packaging that alludes to the contents, so make sure it's shipped inside another box or wrapped thoroughly.
MacBooksWith Original Box:
The original box isn't enough to protect your device. You should not attach the shipping label to the original box. You should place that box into a USPS flat rate box which you can get for free at the post office. Pad it with bubble wrap. Additionally, this will keep the contents unknown.
Without Original Box:
You will need:
- 12ft of Small Bubble Wrap (For purchase at Post Office)
- USPS Flat Rate Box (Free at Post Office)
- A larger box for 15 inch+ MacBooks (Also for purchase at the Post Office)
- Place your device on a flat surface on top of 1ft of bubble wrap.
- Wrap it horizontally about 5 times.
- Wrap it vertically about 5 times.
- Place in flat rate box and use the extra space for the charger.
iMacsWith Original Box:
Pack your Mac in the original box. Then, place the iMac box into another box or cover it in thick paper to keep the contents unknown. Attach the shipping label to the top of the box. We know large boxes can be expensive so if you choose to place it in another box, we will cover 50% of the cost of the box. Just reply to your confirmation e-mail with a picture of the receipt attached and we'll take it from there.
Without Original Box:
If you do not have the original box, we highly recommend you get it packed at a UPS store. We know large boxes and packing material can be expensive so we're prepared to cover 50% of the cost of packing materials. Just reply to your confirmation e-mail with a picture of the receipt attached and we'll take it from there. If you do not want to pay this expense out of pocket, many UPS stores will take our payment information over the phone. While at the UPS store, please call 888-845-8745 during normal business hours. We will deduct 50% of the packing charges from your payment amount if you have us pay them over the phone. When you're done packing it, attach your shipping label and drop it off at Post Office. NOTE: Many UPS stores also accept USPS packages.
You are welcome to pack your iMac yourself if none of these options are convenient. Please use a sufficient amount of packing material and pad all sides. The device should not move around in the box when shaken.
If you choose to ship with another carrier, please reply to this e-mail with the tracking number. The shipping address is:
2101 E Broadway Rd, 3
Tempe, AZ 85282