Privacy Policy & Terms

Your Privacy

At SellYourApple.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by SellYourApple.com and how we use it. This document also includes important terms you must agree to before shipping your item to us.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at wecare@sellyourapple.com.

Log Files
SellYourApple.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, SellYourApple.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of SellYourApple.com.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on SellYourApple.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that SellYourApple.com has no access to or control over these cookies that are used by third-party advertisers.

Third Part Privacy Policies
SellYourApple.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

SellYourApple.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in SellYourApple.com. This policy is not applicable to any information collected offline or via channels other than this website.

Terms & Conditions

The following Terms and Conditions written shall manage your use of this website and the services provided by it. These Terms will be applied fully and affect to your use of this Website and the service SellYourApple.com provides. You must not use this Website if you disagree with any of these Terms and Conditions. Minors or people below 18 years old are not allowed to use this website or service.

Lost Items
SellYourApple.com is not responsible for your item until it is marked delivered to our offices by USPS. If an item is changed to a different delivery address by the customer, all offers are void and we will collect label reimbursement from the customer. All labels provided include insurance for the amount offered. If an item is lost during shipping or the carrier fails to deliver and item, we will file an insurance claim. Items shipped in the original manufacturers box cannot be insured until placed in a different box or wrapped to hide contents. If an item is lost and it was shipped in the original box without hiding it's contents, SellYourApple.com will not be liable.

Damages to Shipments
SellYourApple.com insures all labels provided for the amount offered. If an item arrives to us damaged, we'll file an insurance claim. Insurance claims can take up to 30 days to be inspected and processed and payment will not be issued until this process is complete. Items must be sufficiently packed to be covered by our insurance. SellYourApple.com claims no responsibility for items insufficiently packed, we recommend requesting a box from us or following the instructions located here. If the insurance claim is denied because of an insuficiently packed item, your item will be returned to you at your expense and no payment will be sent.

Significantly Not As Described Items
We deem an item significantly not as described if there are problems that weren't mentioned that affects the item value negatively by over $25. If SellYourApple.com receives an item significantly not as described by you or your agent, we will modify the quoted amount and contact you immediately after inspection. You are under no obligation to accept the modified amount and can request your item be returned to you. You are responsible for return shipping charges if an item is significantly not as described. Return shipping charges are payable via credit card or Paypal and must be paid before your item is returned to you. iMac sellers: Your quote by default includes the wireless keyboard, mouse and power cord. Please note on the "additional information" section of the quote form if you are not sending these items and we'll modify your quote.

Units Marked as Broken or Repair
We're able to offer the best pricing online for broken or damaged units. In turn, we depend on you to tell us what may have happened to the unit and what may be broken. All screws, cables and components must be present and undamaged unless otherwise noted. For example, if you damaged your screen, we expect the unit to come to us with just a damaged screen. If you spilled liquid on it, we expect the unit to come to us with corrosion and shorts in the logic board components. Repair should not have been attempted by anyone except an Apple Authorized Service Provider (AASP). If we find any indiciation of anyone besides an AASP repairing or working on the unit, we will either return the unit or automatically reduce the offer amount by 20%. This amount can change if the unit shows damage or improper repairs. If we find other damage to the unit not caused by the reasons stated, we reserve the right to modify your offer accordingly. You are under no obligation to accept the new quoted amount and can have the unit returned, but shipping must be paid before the unit is returned.

Condition Descriptions
  • Like New: No flaws or any kind of blemishes. Looks like it just came out of the box. Screen must be flawless.
  • Good: Hardly noticeable scratches and very shallow dents if any. Screen must be flawless. Unit is fully functional and missing no keys or rubber feet.
  • Fair: Some shallow scratches or dents. Screen may have very light scratching but you cannot tell when the unit is on. Unit may be missing rubber feet or have light keyboard wear.
  • Poor: Deep scratches, dents or dings. Screen might have scratching or marks from keyboard. Screen may have slight bleeding. Unit must still be fully functional.
  • Broken: Screen or LCD damage, major cosmetic damage or internal damage. Unit must be complete with all parts intact before it stopped working. Repair should not have been attempted by anyone except an Apple Authorized Service Provider. Units with multiple defects (ex: sreen damage and liquid spill) may be requoted accordingly.

Refurbished Units
If the serial number of your unit shows that it was originally purchased from Apple as refurbished, it may carry slightly less value. Many units that have been refurbished have used replacement parts in them or previous damage and some tend to have recurring problems.

Payments
Although we typically pay the same business day the item is received, SellYourApple.com does not guarantee same day payments. If there are delays in processing your item, such as needing further inspection, your payment can be delayed. Check payments are sent Monday and Friday. Please allow 3-5 business days to receive you payment after it's sent.

Abandonment
In the rare circumstance we need to modify an offer, we will contact you immediately via phone or e-mail at the contact information you provided. We must hear from you in a timely manner. The following will happen if we do not hear back from you:
  • We will send payment of the modified amount automatically if the adjustment is less than 15% or
  • Your item will be held for 15 days pending return. The return cost must be prepaid by the customer.

Ownership
After SellYourApple.com makes a payment by check or to the electronic payment method you specify, you release ownership of your item to SellYourApple.com.

Inspection
During inspection process, you authorize SellYourAppple.com to inspect, clean and dissassemble your unit if necessary for inspection. The storage device attached to your unit is erased at time of inspection and all data will be lost. Your data will not be returned if your unit is returned to you. SellYourApple.com claims responsibility of any damage to your unit during inspection not caused by shipping or other preexisting defects. SellYourApple.com will many times record inspections for review internally. Any accessories that did not originally come with the unit will be disposed of and if your unit is returned, they will not be returned with it. Many times this includes cases and laptop sleeves.

How We Erase Your Data
Privacy is one of our main concerns and one of the reasons we're trusted in the industry. Your data is never viewed, transferred or copied. The first thing we do during inspection is wipe your storage device and write over it. If your storage device is damaged or cannot be erased, we will destroy it by any means possible. Ultimately, SellYourApple.com claims no responsibility for your data but we do have multiple practices in place to destroy it and make sure you're privacy is not compromised.

Stolen Items
We do not buy stolen items or items that are iCloud locked. We have a no tolerance policy with stolen items and if your item is found to be stolen, we will hand it over to the proper authorities with your information. No payments will be made for items reported stolen.

Price Match Guarantee
We believe we have the most competitive prices but in the event that you find a better published price from a competitor below, we'll match it and add 1-5% of the competitor quote.

Qualifying Competitors:
  • Gazelle
  • SellYourMac (SYM)
  • BuyBackWorld
  • TurnTronics
  • JayBrokers
  • SellShark

Offer Price Matching %:
  • Under $400: 5%
  • $401 to $600: 4%
  • $601 to $800: 3%
  • $801 to $1000: 2%
  • $1000 and over: 1%


Intellectual Property Rights
Other than the content you own, under these Terms, SellYourApple.com and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions
You are specifically restricted from all of the following:
  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and SellYourApple.com may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant SellYourApple.com a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. SellYourApple.com reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties
This Website is provided “as is,” with all faults, and SellYourApple.com express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability
In no event shall SellYourApple.com, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  SellYourApple.com, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification
You hereby indemnify to the fullest extent SellYourApple.com from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms
SellYourApple.com is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment
The SellYourApple.com is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement
These Terms constitute the entire agreement between SellYourApple.com and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of Kansas, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Kansas for the resolution of any disputes.

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions. These terms can change at any time without notice.

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SellYourApple.com is not an official Apple website and has no affiliation with Apple Inc. Mac, Mac OS, GarageBand, Logic, iTunes, iPod, iPod touch, iPad and iPhone are registered trademarks of Apple Inc.